Sarah Swain @ Fulcrum Shift
Last updated: 18 June 2026
This privacy policy outlines how I, Sarah Swain, collect, use, and protect your personal information in accordance with UK GDPR regulations and professional ethical standards.
1. Who I am
I am a registered and accredited therapist offering therapy and coaching services under the name SarahSwain@Fulcrum Shift.
You can contact me at:
📧 sarah.swain@fulcrumshift.co.uk
📍Sessions are held online
2. What information I collect
· Name, email address, phone number (when you contact me or book an appointment)
· Brief personal information you may provide during your enquiry
· Session notes (kept securely and anonymously)
· Payment records (for accounting purposes only)
3. Why I collect this information
· To communicate with you about sessions and services
· To deliver safe, ethical, and personalised therapy or coaching
· To meet professional, ethical, and legal obligations
4. How your information is stored
· All data is stored securely on password-protected systems
· Notes are anonymised and stored securely
· Emails are stored in a GDPR-compliant email system
· I do not share your data with third parties unless required by law
5. Your rights
You have the right to:
· Access any personal data I hold
· Request corrections or deletions
· Withdraw consent at any time
· Lodge a complaint with the ICO if concerned
For full information, visit: https://ico.org.uk/your-data-matters
6. Data protection complaints
If you have a concern about how your personal data has been handled, you can contact me directly at 📧 sarah.swain@fulcrumshift.co.uk.
You do not need to use a specific form. Tell me what the concern is, and I will acknowledge it within five working days and respond fully within 30 days.
If you are not satisfied with how the complaint has been handled, you can contact the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
7. Use of cookies
If my website uses cookies, a banner will notify you and allow you to opt in. I only use cookies for analytics and user experience improvements.
If you have questions about how your data is handled, please feel free to contact me.